Talking over the customer and not allowing them to speak.
Paying close attention to what the customer is saying, asking questions to clarify any uncertainties, and demonstrating empathy.
Agreeing with everything the customer says, even if it's not true.
Ignoring the customer and hoping the problem goes away.
All courses were automatically generated using OpenAI's GPT-3. Your feedback helps us improve as we cannot manually review every course. Thank you!