Introduction to Chatbots
Chatbots are computer programs designed to simulate conversation with human users, especially over the internet. They are a type of artificial intelligence (AI) and are also known as virtual assistants, bot, or smartbots. Chatbots use natural language processing (NLP) to understand and interpret human language and respond accordingly. They can be used for a wide variety of purposes, including customer service, marketing, and entertainment.
There are two main types of chatbots:
Rule-based chatbots follow a pre-defined set of rules and can only respond to specific commands or questions. Self-learning chatbots use machine learning algorithms to improve their responses over time.
Chatbots have many benefits. They can:
Chatbots can be integrated into messaging apps, websites, and social media platforms, making them easily accessible to users.
However, chatbots are not perfect. They can struggle with complex or ambiguous requests, and may not always understand the context of a conversation. They also lack the empathy and intuition of human customer service representatives.
Despite their limitations, chatbots are becoming increasingly popular. Many businesses are using them to improve their customer service and automate routine tasks. As technology continues to improve, chatbots are likely to become even more sophisticated and useful.
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