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The Power of Customer Service

Understand the impact of exceptional customer service on your business and how to delight your customers at every touchpoint.

10 Units

Unit 1

Defining Customer Service

Unit 2

Why Customer Service Matters

Unit 3

The Cost of Poor Customer Service

Unit 4

Creating a Customer-Centric Culture

Unit 5

Effective Communication in Customer Service

Unit 6

Handling Difficult Customers

Unit 7

The Importance of Empathy in Customer Service

Unit 8

Measuring Customer Satisfaction

Unit 9

Continuous Improvement in Customer Service

Unit 10

Delivering Exceptional Customer Service

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